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SBI Life Insurance is a renowned insurance company in the country. The insurer has a high claim settlement ratio (CSR) of 98.30% for FY 2023-24. This indicates the insurance company's strong performance in processing and settling claims efficiently.
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Let’s look at the SBI Term Insurance claim settlement ratio here.
SBI Term Insurance Claim Settlement Ratio denotes the percentage of claims the insurance company gained in a financial year. In the financial year 2023-24, SBI Life Insurance had a claim settlement ratio (CSR) of 98.30%, which denotes a very good record of settling claims in the previous financial year. IRDAI releases the claim settlement ratio for life insurance every year for all insurance providers. The following formula is used to calculate the claim settlement ratio:
Claim Settlement Ratio = (Number of settled claims / Number of received claims) x 100
If a term insurance provider secured a 95% claim settlement ratio for 5 consecutive years, it suggests the company is trustworthy and will settle claims. You must buy a term plan from an insurer that has over 95% CSR for 5 consecutive years for quick claim settlement in the future.
Term Plans
Here are some key points to understand the importance of SBI Term Insurance Claim Settlement Ratio (CSR):
Policyholder Trust: A high claim settlement ratio builds trust, reassuring policyholders that their claims will be settled smoothly.
Financial Security: A strong ratio means policyholders can rely on SBI Life Insurance for financial protection during crises.
Customer Satisfaction: Quick and efficient claim settlements lead to greater customer satisfaction, higher retention rates, and positive referrals.
Industry Reputation: A high claim settlement ratio boosts the insurer's reputation, helping them stand out and gain customer trust.
IRDAI Compliance: Insurance companies must disclose their claim settlement ratios, promoting transparency and aiding policyholders in making informed choices.
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Here is the Claim Settlement Ratio (CSR) of SBI Term Insurance for 5 consecutive years:
| S.No. | Year Wise Data | Claim Settlement Ratio (CSR) |
| 1. | 2023-24 | 98.30% |
| 2. | 2022-23 | 97.05% |
| 3. | 2021-22 | 97.05% |
| 4. | 2020-21 | 93.09% |
| 5. | 2019-20 | 94.50% |
Here is SBI Term Insurance Claim Settlement Ratio Performance for FY 2022-23:
| Parameters | Details |
| Total Claims Raised | ~ 36,896 |
| Claim Settled Amount | ~ Rs. 1,676 Crore |
| Claims Paid Till Date | ~ Rs. 2,30,235 crores |
| Total Policyholders Till Date | ~ 7,56,31,707 |
| Solvency Ratio | 2.2 |
Several factors influence SBI Term Insurance Claim Settlement Ratio. Here are some of them:
Claims Management Processes: SBI's claims management system plays a key role in ensuring the efficient handling and settlement of claims.
Claims Handling Efficiency: The speed and accuracy of claim processing directly affect the settlement ratio.
Customer Service Quality: The support and service provided to policyholders influence the ease and satisfaction of the claims process.
Accuracy in Underwriting: Proper assessment of policies ensures claims are managed fairly.
Financial Stability: SBI's financial health impacts its ability to meet claim obligations reliably.
Regulatory Compliance: Following industry regulations affects SBI's claims handling.
Operational Practices: Variations in company policies and practices can lead to differences in settlement ratios.
SBI Term Insurance claim settlement is an important service the insurer offers its customers. They offer an entirely customer-focused approach to claiming life insurance payouts. The process mainly includes the following steps:
Claim Intimation
Document Submission
Claim Settlement
*Note: Contact Policybazaar Insurance Advisor for any insurance-related help/guidance or to clear doubts/confusion.
Policybazaar offers its Dedicated Claim Assistance Program (DCAP) where each customer is assigned a dedicated relationship manager who will guide their nominees through every step of the claim process.
This personalized support means that your relationship manager will take care of all the necessary paperwork to settle the claim in your absence, ensuring seamless communication with the insurer and providing your nominees with peace of mind during a stressful time.
†Policybazaar does not endorse, rate or recommend any particular insurer or insurance product offered by any insurer. This list of plans listed here comprise of insurance products offered by all the insurance partners of Policybazaar. For a complete list of insurers in India refer to the Insurance Regulatory and Development Authority of India website, www.irdai.gov.in
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