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A term insurance claim is filed by the policy beneficiary to the insurance company in order to avail of the death benefit in case of the policyholder’s unfortunate demise. A majority of insurance companies offer a seamless claim processing facility so that the beneficiary can file a claim and avail of the benefit payout seamlessly.
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Claim Settlement Ratio is the percentage of claims settled by an insurance company in a Financial year against the total number of claims made in the same year. This simply means that it is the claims paid against the claims made in the FY. For example, if you have selected a company with 95% CSR, this means that the insurance company has settled 95 claims out of 100. Apart from Sum assured, policy term, CSR is one of the important aspects that one should always consider before purchasing a term insurance plan. Every insurer has a claim settlement ratio that varies every year.
Now, what is a good claim settlement ratio? Is a big concern these days. How to select a company based on CSR? So it is quite a simple concept. The higher the % of claims settled, the better are the chances that your claims will be approved and then settled without any hassle. CSR also determines the stability and the finances of a company. With the claim settlement ratio of 90% or above, an insurance buyer can be sure that the insurance company is safe and financially stable as they have cleared the claim amount of most of their customers.
A Term Insurance Claim Settlement is computed with the following formula:
CSR = (Total number of settled claims in a year/Total number of claims in a year) X 100
For Instance, Company X settled 8,500 claims out of the 10,000 claims for 2022-23. So as per the formula, 8,500/10,000X100, the CSR will be 85%.
Claim settlement of every insurance company is published by the IRDAI in their Annual Reports. You can check the CSR ratio of FY 2022-23 on the IRDAI website.
At the time of filling a term insurance claim, the amount of settlement that is provided by the insurer is the maximum benefit that a family/nominee receives after the death of the policyholder. If you are choosing an insurer with a high CSR, then you can expect the company to offer benefits to you and your family. This, in turn, make sure that you or your dear ones will not be affected by the life uncertainties and increasing living standard. It is advisable to choose an insurance company with a high claim settlement ratio that ensures a quick and hassle-free settlement Process.
The main objective of buying term insurance is to provide financial protection against unfortunate events. However, it will be of no use if the insurer is not able to provide you claim easily. On the other hand, if the insurance company provides you a claim, then your family might have to go through a simple, transparent, and smooth claim process.
The CSR indicates the ability of an insurance company to pay the sum assured amount to you or your nominee/legal heir. If the insurance company is maintaining a high value of CSR over a long period, then they are reliable in paying claims smoothly and hassle-free.
As we have discussed, the claim settled amount helps determine the claim trustworthiness of the company. Below mentioned are the CSA for different term insurance companies for the FY 2023-24:
| Name of the Insurer | Term Insurance Plan | Claim Settled Amount (cr) | Entry Age | Maximum Maturity Age | |
| Aditya Birla Sun Life Insurance Company Limited | ABSLI Income Suraksha Plan | 458 | 21-55 years | 70 years | |
| Aviva Life Insurance Company India Limited | Aviva Signature 3D Term Plan | 98 | 18-65 years | 80 years | |
| Bajaj Allianz Life Insurance Company Limited | Bajaj Allianz eTouch | 603 | 18-55 years | 99 years | |
| Bandhan Life Insurance Limited | Bandhan Life iTerm Prime | 86 | 18-65 years | 70 years | |
| Bharti Axa Life Insurance Company Limited | Flexi Term Pro | 148 | 18-65 years | 99 years | |
| Canara HSBC Life Insurance Company Limited | Canara Young Term Plan | 186 | 18-45 years | 99 years | |
| Edelweiss Life Insurance Company Limited | Edelweiss Life Zindagi Plus | 59 | 18-65 years | 80 years | |
| Future Generali India Life Insurance Company Limited | Future Generali India Term Insurance Plan | 33 | 18-60 years | 65 years | |
| HDFC Life Insurance Company Limited | HDFC Click 2 Protect Super | 1,389 | 18-65 years | 85 years | |
| ICICI Prudential Life Insurance Company Limited | ICICI iProtect Smart | 1,950 | 18-65 years | 99 years | |
| IndiaFirst Life Insurance Company Limited | IndiaFirst Life Elite Term Plan | 160 | 18-60 years | 99 years | |
| Kotak Mahindra Life Insurance Company Limited | Kotak e Term | 321 | 18-65 years | 85 years | |
| Life Insurance Corporation of India | LIC New Tech Term Plan | 18,398 | 18-65 years | 80 years | |
| Max Life Insurance Company Limited | Max Life Smart Total Elite Protection | 1,242 | 18-65 years | 85 years | |
| PNB MetLife India Insurance Company Limited | PNB MetLife Mera Term Plan Plus | 407 | 18-50 years | 80 years | |
| Pramerica Life Insurance Company Limited | Pramerica Life Rock Solid Plan | 30 | 18-65 years | 85 years | |
| SBI Life Insurance Company Limited | SBI eShield Next Plan | 1,676 | 18-65 years | 100 years | |
| Shriram Life Insurance Company Limited | Shriram Life Smart Protection Plan | 109 | 18-65 years | 75 years | |
| Star Union DAI-ICHI Life Insurance Company Limited | SUD Life Protect Shield Plus | 113 | 18-60 years | 80 years | |
| Tata AIA Life Insurance Company Limited | Tata AIA Sampoorna Raksha Promise | 776 | 18-65 years | 100 years |
*Disclaimer: The list of insurers mentioned are arranged according to the alphabetical order of the name of insurance company respectively. Policybazaar does not endorse, rate or recommend any particular insurer or insurance product offered by any insurer. The list of plans listed here comprise of insurance products offered by all the insurance partners of Policybazaar. For complete list of insurers in India refer to the Insurance Regulatory and Development Authority of India website www.irdai.gov.in
Term insurance is a pure protection plan that provides financial protection to your family in case of your unfortunate demise. Following are the different types of term insurance claims:
Maturity Claim – It is a type of claim which is payable at the time of maturity of the term insurance plan. In this, a certain amount is paid to the life assured, if he/she survives till policy completion. You can get a maturity claim only if you are paying premiums on time.
Death Claim – In this, the claimant raises a request for receiving the benefits in case of the death of the policyholder. In such cases, the sum assured is payable to the nominee/beneficiary upon the policyholder’s demise. To receive a claim amount without any hassles, the insurer is required to be informed about the death and the other information such as policy number, death date, and the tenure of the policy till when the company is responsible for compensation. The death benefits are also tax-free U/S 10(10D) of the Income Tax Act, 1961.
Rider Claim – Term insurance riders are the additional benefits that the life assured can avail at the time of purchasing a term insurance plan by paying an extra amount. Some of the common term insurance riders are Waiver of Premium Rider, Critical illness rider, Accident, and Total Permanent Disability Rider.
There are many different steps involved while filing a claim on a term insurance plan. In case of unfortunate death of the insurance holder, the dependents (family members) or beneficiaries under the term insurance policy should inform the insurer as soon as possible. To support the claim filed, it is necessary to submit all the required documents. However, before intimating the insurance company, the beneficiary should keep some important facts in mind.
The insurance policy should be in force and all the premiums should be duly paid.
The specific situation for which the claim is filed should be covered under the term insurance.
Policy exclusion.
In order to enable the insurer to start the process of claim, the nominee should inform the insurance company as soon as possible. The required details for the intimation of claim are the name of the policyholder, policy number, date of birth of the insured, place of death, the cause of death, the name of the beneficiary, etc. The beneficiary can avail of the claim form either from the nearest branch of the insurance company or can even download it from the website of the insurance company. Moreover, the beneficiary can also fill the form online and file the claim.
The documents that should be kept handy while filing the claim are:
Death certificate
Age of the policyholder
Original documents of policy
Any other documents according to case-related or according to the requirement of the particular insurance company
If a claim is made within the 3 years of policy issued, the insurer does an additional investigation in order to ensure it is a genuine claim. Following checks should be done:
Check with the hospital whether the demised person was admitted to the hospital or not.
In case of confirmation of a flight crash from the airline authorities, the insurer checks with the airlines whether the insurance holder was the passenger of the flight or not.
In the case of the death of the insured due to any critical illness, the insurance provider will ask the hospital to make available the details like medical records, doctor’s certificate, etc.
In case the insurance holder dies due to suicide, murder or accident then panchanama, police FIR report, and post mortem report will be required.
The beneficiary should submit all the required documents as early as possible to speed up the claim process and avoid any delay.
According to the Insurance Regulatory and Development Authority (IRDA) of India, it is mandatory for all the insurance companies to settle the claim within 30 days. The claim should be settled by the insurer from the date the beneficiary submits the claim form along with all the required documents. In case, the claim requires additional investigation then the insurer is obligated to complete the process within 6 months from the date of receiving the written intimation of the claim.
Term insurance coverage applies to both unnatural and natural death. In the case of suicide, the claim is settled after one year of taking the policy. Inclusion and exclusion of the policy depend upon the risk factor of the policyholder. Thus, the benefit of non-smokers will be different in comparison to that of smokers. However, most of the benefits offered by term insurance plans will remain same and the coverage varies from plan to plan.
Completely filled claim form (provided by the insurer)
Death certificate (an original and attested copy issued by local municipal authority)
Original policy documents
Deeds of re-assignments/assignments if any
Photo of the nominee, ID proof like PAN card, Aadhar card, passport, etc.
Last medical attendant physician certificate
Medical records (admission notes, death/ discharge summary, test report, etc.)
Post-mortem report, if any
Though the process to raise a claim is quite easy and convenient but still, it gets rejected sometimes because of the following reasons:
If in case a policyholder has provided wrong information to the insurer in the application form.
If the policyholder has not paid the premiums on time or the policy is renewed within the grace period
The policyholder’s nominee makes the fraudulent claim to gain the amount of the claim
If the reason for the death is excluded from the term insurance policy that might be suicide before the completion of 1st policy term, accidental death because of the drugs, alcohol, or any other related substance.
Do not give False Information – Fill in all the details such as age, lifestyle habits, earnings, qualification, previous policies, and claims carefully and correctly.
Reveal Medical History – Inform the insurer about your previous and existing medical situations, surgeries, etc. The health history of family members is also disclosed if required by the insurance company.
Update the Information of Nominee – Nominee receives the death benefit, so it is very important to update the insurer about the details of the nominee.
Payment of Premiums on time – It is required to pay premiums on time. And, if somehow you fail to pay a premium, then you can use the grace period to pay the unpaid premium. Direct debt facilities can also be chosen to make sure that your premium is paid.
Disclose the Information about the Existing Policies – While buying an online term plan, make sure to disclose all the existing life insurance policies. Hiding the previous policy information might result in the claim rejection.
†Policybazaar does not endorse, rate or recommend any particular insurer or insurance product offered by any insurer. This list of plans listed here comprise of insurance products offered by all the insurance partners of Policybazaar. For a complete list of insurers in India refer to the Insurance Regulatory and Development Authority of India website, www.irdai.gov.in
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