NPS Customer Care

NPS Customer Care is a key service for subscribers of the National Pension System (NPS). It helps customers manage their accounts, resolve issues, and get answers to their questions. This support system is essential for ensuring a smooth experience for users as they save for retirement.

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7.7 Crore Registered Consumer
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4.2 Crore Policies Sold

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7.7 Crore

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Insurance Partners

4.2 Crore

Policies Sold

Invest ₹6,000/month & Get Tax Free Monthly Pension of ₹60,000

Get the best returns & make the most of your golden years

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7.7 Crore

Registered Consumer

Insurance Partners

4.2 Crore

Policies Sold

Disclaimer: ##Rs 60,000 are the monthly pension amounts at the assumed rate of return of 8% p.a. and 4% p.a. for unit linked insurance plans. This is an illustrative example and the returns are not guaranteed & dependent on the policy term and premium term availed along with the other variable factors. The market linked return of 60K per month is for an 18 year old investing 6k per month for 20 years in a whole life policy having policy term 82 years in which Systematic partial withdrawals start at the age of 65 years at 5% rate of withdrawal per year. The investment risk in the policy is borne by the policyholder. All Plans listed here are of insurance companies’ funds. *Tax benefits and savings are subject to changes in tax laws. All Plans listed here are of insurance companies’ funds. Disclaimer: #The investment risk in the portfolio is borne by the policyholder. Life insurance is available in this product. The maturity amount of Rs 1 Cr. is for a 30 year old healthy individual investing Rs 10,000/- per month for 30 years, with assumed rates of returns @ 8% p.a. that is not guaranteed and is not the upper or lower limits as the value of your policy depends on a number of factors including future investment performance. In Unit Linked Insurance Plans, the investment risk in the investment portfolio is borne by the policyholder and the returns are not guaranteed. Maturity Value: ₹1,05,02,174 @ CAGR 8%; ₹50,45,591 @ CAGR 4%. *Tax benefits and savings are subject to changes in tax laws. All plans listed here are of insurance companies’ funds.

What is NPS Customer Care?

NPS Customer Care focuses on helping subscribers with National Pension Scheme (NPS) queries through various channels. It collects feedback, addresses concerns, resolves issues, access NPS account information, and completes transactions. It ensures:

Timely redressal of grievances.
Assistance with account management and exits.
Guidance on NPS policies and contributions.

NPS Calculator

Your Age

Years

18 Years 59 Years

Enter Your Age

Monthly Investment

₹

₹500 ₹10L

Enter Investment Per Month

Expected Return on Investment

5% 15%

Expected Return on Investment

Percentage of Corpus Allocated for Pension

40% 100%

Enter Corpus Percentage

Expected Return from Pension

5% 15%

Enter Annuity Return

₹0

Your Monthly Pension

₹0

Your Monthly Pension

Your Pension Calculation

Total Investment

Returns Earned

Maturity Amount

Maturity Amount split (Lumpsum & Pension)

60%

Lumpsum Amount

At the age of 60 Yrs

40%

Pension Wealth

At the age of 60 Yrs

NPS Customer Care Contact Information

For help with NPS, customers can reach out through various methods:

Description	Details
Address	NSDL e-Governance Infrastructure Limited, 1st Floor, Times Tower, Kamala Mills Compound, Senapati Bapat Marg, Lower Parel, Mumbai – 400 013.
NPS Customer Care Number	022 2499 3499
NPS Customer Care Toll-Free Number	1800 222 080
Fax	(022) 2495 2594 / (022) 2499 4974
Email ID	gro@nsdl.co.in

Important Note: Subscribers can also register grievances online through the Central Grievance Management System (CGMS) provided by NSDL or Karvy.

Details of NPS Customer Care

NPS Customer Care provides support through different channels:

Phone Support: Immediate help for urgent questions.
Email Support: For detailed inquiries and documentation.
Online Chat: Real-time assistance via the website.

Escalation Levels for Grievance Redressal

When issues arise that need further attention, there’s a structured escalation process:

Level	Contact Person	Contact Details
Level 1	Mr. Chandrashekhar Warange - Grievance Redressal Officer (GRO)	Tel: 022 24993499 Email: gro@nsdl.co.in
Level 2	Mr. Mandar Karlekar- Chief Grievance Redressal Officer (CGRO)	Fax: (022) 24952594 Email: cgro@nsdl.co.in

This tiered system ensures that customer grievances are handled efficiently and escalated as necessary.

Real-World Example of Escalation for Grievance Redressal

If a customer is dissatisfied with the resolution provided at Level 1, they can request escalation to the CGRO. This structured approach allows for more effective problem-solving and enhances customer trust in the service.

Escalation Levels for NPS Exits

If a subscriber wishes to exit the NPS scheme or close the NPS account, they can follow these steps:

Level	Contact Person	Contact Details
Level 1	Ms. Manjiri S. Salvi	Tel: 022 24994274 Email: npsclaimassist@nsdl.co.in
Level 2	Mr. Dinesh Dalvi	Email: dinesh.dalvi@nsdl.co.in

This process aims to understand the reasons behind exits and explore potential retention strategies.

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Invest ₹10K/Month YOU GET ₹1.5 LAKHS^* MONTHLY PENSION View Plans

Invest ₹7K/Month YOU GET ₹1 LAKHS^* MONTHLY PENSION View Plans

Invest ₹5K/Month YOU GET ₹75 THOUSAND* MONTHLY PENSION View Plans

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Overview of the NPS Scheme

NPS, or National Pension Scheme, is a government-backed retirement plan. It aims to provide a regular income after retirement to both salaried and self-employed individuals.

NPS scheme is open to Indian citizens (Domestic and NRI) aged 18-70.
Individuals contribute regularly to their NPS account.
Investments are made in equity, corporate bonds, and government securities.
Returns are market-linked and not guaranteed.
Portable across jobs and locations.
Managed by professional fund managers.
Low management costs.
Account Types:
- NPS Tier I Account: Mandatory, with restrictions on withdrawals.
- NPS Tier II Account: Optional, allows flexible withdrawals.
Tax Benefits:
- Deductions of upto ₹1.5 lakh available on contributions under Section 80CCD(1).
- Additional deduction of ₹50,000 under Section 80CCD(1B) on NPS contributions.

NSDL Branch Offices

Following are the addresses and contact details for NSDL branch offices across India:

Location	Address	Phone Numbers	Fax Number
Kolkata	5th Floor, The Millenium, Flat No. 5W, 235/2A, Acharya Jagdish Chandra Bose Road, Kolkata – 700 020	(033) 2281 4461 / 2290 1396	(033) 2289 1945
Chennai	6A, 6th Floor, Kences Towers, #1 Ramkrishna Street, North Usman Road, T. Nagar, Chennai – 600 017	(044) 2814 3917 / 18	(044) 2814 4593
New Delhi	409/410, Ashoka Estate Building, 4th floor, Barakhamba Road, Connaught Place, New Delhi – 110 001	(011) 23705418 / 2335 3817	(011) 2335 3756
Ahmedabad	Unit No. 407, 4th floor, 3rd Eye One Commercial Complex Co-op. Soc. Ltd., Above Vijay Sales Stores C.G. Road, Near Panchvati Circle, Ahmedabad – 380006	(079) 2646 1376	(079) 2646 1375

Conclusion

NPS Customer Care ensures subscribers can effectively manage their retirement savings by offering dedicated support. For more detailed guidance, you can access resources on the NPS official portal or explore tools like the NPS Calculator for precise financial planning.

FAQs

What is NPS Customer Care?

NPS Customer Care is a service that helps subscribers of the National Pension System (NPS) with their queries and issues. It provides support through various channels to ensure customers can manage their retirement savings effectively.
How can I contact NPS Customer Care?
You can contact NPS Customer Care through the following methods:
- NPS Customer Care Number: 022 2499 3499
- NPS Customer Care Toll-Free Number: 1800 222 080
- Email: gro@nsdl.co.in
Where is the NSDL office located?

The NSDL office is located at the Address: NSDL e-Governance Infrastructure Limited, 1st Floor, Times Tower, Kamala Mills Compound, Senapati Bapat Marg, Lower Parel, Mumbai – 400 013.
How can I register a grievance for NPS?

You can register a grievance through the Central Grievance Management System (CGMS) provided by NSDL or Karvy. This system allows you to submit your issues online for quick resolution.
What is the NPS customer care email id?

The email ID for NPS customer care is grievances@npstrust.org.in. Additionally, you can contact the Chief Grievance Redressal Officer at cgro@npstrust.org.in for more specific issues related to grievances.
Can you provide the NPS Customer Care toll free Number India?

The toll-free number for NPS customer care in India is 1800 110 708. You can also contact them at 1800 222 080 for registered subscribers with a PRAN. Additionally, for direct assistance, you can call 011-3565 5222 during customer support hours.
What are the NPS Customer Care timings?

NPS customer care operates from Monday to Friday, between 9:30 AM and 6:00 PM. They are closed on weekends and public holidays.

†Policybazaar does not endorse, rate or recommend any particular insurer or insurance product offered by any insurer. This list of plans listed here comprise of insurance products offered by all the insurance partners of Policybazaar. The sorting is based on past 10 years’ fund performance (Fund Data Source: Value Research). For a complete list of insurers in India refer to the Insurance Regulatory and Development Authority of India website, www.irdai.gov.in
*All savings are provided by the insurer as per the IRDAI approved insurance plan.
^The tax benefits under Section 80C allow a deduction of up to ₹1.5 lakhs from the taxable income per year and 10(10D) tax benefits are for investments made up to ₹2.5 Lakhs/ year for policies bought after 1 Feb 2021. Tax benefits and savings are subject to changes in tax laws.
+Returns Since Inception of LIC Growth Fund
¶Long-term capital gains (LTCG) tax (12.5%) is exempted on annual premiums up to 2.5 lacs.
~Source - Google Review Rating available on:- http://bit.ly/3J20bXZ
^^The information relating to mutual funds presented in this article is for educational purpose only and is not meant for sale. Investment is subject to market risks and the risk is borne by the investor. Please consult your financial advisor before planning your investments.