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SBI Life Insurance company offers extensive customer support to its customers. The customer care team of SBI Life Insurance Company is always available to assist the policyholder with their insurance-related queries. Get in touch with SBI Customer Care to resolve all your queries related to the insurance policy.
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To get in touch with SBI Customer Care Executives, call on 1800 267 9090 (9 AM to 9 PM). The customer service representatives will happily answer your questions, handle your problems, and will try to resolve your queries.
NRIs can call SBI Life Insurance 24x7 at this helpline number: (+91) 022 69289090 (Call Charges Apply)
Term Plans
If you have a question or a problem that you need help with, you may send an email to info@sbilife.co.in with a description of your issue, and the customer support staff will respond with the necessary details.
NRIs can mail SBI Life Insurance at nriservices@sbilife.co.in.
SBI Life Insurance Company offers a quick SMS Service through which a policyholder can receive all the relevant information and policy updates instantly. To avail of this service, you need to send the relevant SMS code to 56161 or 9250001848 from your registered mobile number. To check the status of your policy, type POLSTATUS {space} ‘Policy Number’ and send it to 56161 or 9250001848.
Below are the SMS Codes for different queries:
Enter NEWPOL followed by the space "Policy Number" to learn more about your policy's dispatch information.
Send RENDET 'Policy Number' to get information about premiums.
Type FV space> 'Policy Number' and send to get the most recent policy or fund value.
Type SWTR 'Policy Number' in the space after it and hit submit to acquire details about Fund Switch Transaction.
Type MYEMAIL 'Policy Number' 'Space' New Email id 'Space' and send to register or amend your email address.
Enter PAN 'Policy Number' and 'PAN number'space' and send to update your PAN number.
** These services will incur normal SMS charges as applicable by your network provider.
Request a Call Back
A policyholder can request a call back from an SBI Life customer care executive to get answers to their queries. To avail of this option, you need to click the ‘Request A Call Back’ call to action button and fill up a form with all required details such as your name, email address, type of query, and contact details, and then submit the form. Once done, the customer care executives will call you to help you out.
Online Chat:
One can chat with the customer care executives online. For this, you have to find the Online Chat option on the Contact Us page of the official website of SBI Life. The link will then direct you to a page where you can fill in the required details and submit your request.
After this, you can chat with a customer care executive and share and resolve your concerns.
Missed Call Service
The company also offers Missed Call Services wherein the policyholders can get their Premium Paid Certificate by giving missed calls on 022-27599904.
Also, if you want to know your fund value, you can give a missed call at 022-27599901
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Natraj
M.V. road & western express highway junction,
Andheri (East), Mumbai - 400 069
Corporate office telephone number: 022-6191 0000
If you are not happy with the response from customer service executives, you have the option to raise the complaint for the same with the Grievance Redressal Officer. After submitting the online complaint, you can choose the below-mentioned complaint ways based on the matter’s severity:
Level 1 - File a complaint with the Regional Director at the SBI Life Insurance office that is most convenient for you.
Level 2 - You can send a letter to the following address with your complaint to the Head - Escalate to Chief - Client Relationship
Address: Regional service desk:
SBI Life Insurance Company Limited
Central Processing Centre
7th Level (D Wing) & 8th Level, Seawoods Grand Central Tower 2, Plot No R-1, Sector - 40,
Seawoods,Nerul Node,
Navi Mumbai-400 706
Level 3 - If the level 1 and level 2 redressal platforms have not pleased you, you can contact the Insurance Ombudsman Offices. You can send them a letter or go to the Ombudsman's offices. The SBI Life website's Feedback page lists the locations of the ombudsman offices.
Finding the nearest SBI Life Insurance branch is quick and easy with the help of their branch locator. Whether you need assistance with policy services or simply prefer in-person interactions, follow these steps to locate a branch near you:
Step 1: Select Your State
Begin by choosing your state from the drop-down menu.
Step 2: Select Your City
Once you’ve selected your state, choose your city from the list.
Step 3: Choose Your Locality
After selecting your city, specify your locality for more precise results.
Step 4: Click on “Find Branches”
Let us take a look at the steps you need to follow to check your SBI life policy status online.
Step 1: Visit the official website of SBI Life Insurance, click on the option of login at the top right corner and select customer on the drop-down.
Step 2: You will be redirected to the SmartCare Portal, where you can check a variety of SBI life insurance policy details online.
Step 3: Select the suitable login option, i.e., if you want to login using MPIN, User ID, or OTP.
Step 4: Click on the Login button again and enter your mobile number/email ID. You can also access your SBI life insurance policy details by policy number.
Step 5: Once you are logged in, you can check your SBI life policy status, make SBI life term insurance premium payments, download policy documents, etc.
†Policybazaar does not endorse, rate or recommend any particular insurer or insurance product offered by any insurer. This list of plans listed here comprise of insurance products offered by all the insurance partners of Policybazaar. For a complete list of insurers in India refer to the Insurance Regulatory and Development Authority of India website, www.irdai.gov.in
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