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PNB MetLife India Insurance Company Limited (Formerly knowns as MetLife India) is a joint scheme between Punjab National Bank Limited (PNB), MetLife International Holdings Inc. (MIHI), Jammu & Kashmir Bank Limited, M. Pallonji, and Company Pvt ltd., and other private investors. The claim settlement ratio of FY 2020-21 is 98.17% as per IRDAI Annual Report. The PNB MetLife insurance claim process provides a simple and hassle-free experience and has a great claim payout.
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Let’s discuss the PNB MetLife maturity claim process and the documents required:
PNB MetLife offers a quick and hassle-free claim settlement process. Under the term insurance policies presented by the insurance company, you can request to file a claim either offline or online. The insurance company has achieved a claim settlement ratio of 98.17% in the financial year 2020-21 which indicates the fast claim settlement. The higher the CSR, the better the insurer is. PNB MetLife offers the easiest claim settlement process to every policyholder and their loved ones.
PNB MetLife Claim Process is mainly comprising of just 3 easy steps:
File claim Online: The claimant/nominee can file the claim online at the official website of PNB MetLife official by clicking on the tab ‘Claims’ present on the home screen page and then selecting ‘Claim process’. Fill in all the required details such as the name of the policyholder, policy number, name of claimant, and birth date to complete the process of claim intimation.
You can also file claim intimation by mail i.e., at claimshelpdesk@pnbmetlife.com
Inform the company about the claim in a written form through post.
You can also intimate about the claim by Khushi app that is PNB’s self-service mobile application. You can download it for android and iOS
After the intimation of the claim, a claimant is requested to submit the required documents for the claim evaluation and assessment process. However, in case of further investigation, additional documents are required, you will have to provide them as well.
Document Receipt: Once your documents are received by the insurer, you will be informed. PNB MetLife will then start the claims decision procedure.
Assessment: After receiving the documents, the insurer will process your claim within 30 days from receiving the receipt of documents in all cases where further claim examination is not needed.
Investigation: In case of discrepancies in your details and forms, further investigation is needed to investigate the claim. In such scenarios, the investigation will be completed within 90 days from receiving the receipt of the documents.
Claim Decision: The claim settlement decision shall be made within a month i.e., 30 days from completion of the investigation and assessment. Then, they will start the payout process.
Following is the list of documents required for the PNB MetLife Claim Settlement process:
Claim application form
Death certificate copy issued by the local municipal authority
Original policy documents
Certificate signed by treating doctor preferably in the format of PNB MetLife
Photo ID proof of Claimant
Address proof of claimant
Cancelled cheque copy
Bank passbook copy
Authorization letter from the claimant in case the claim reporting form is received by the third party
Succession certificate/legal heir certificate in case of absence of nominee
Additional documents are required in case of Critical Illness/ Natural death:
Attested Medical Records
Admission notes
Discharge/Death Summary reports
Test investigation reports
In case of Accidental Death claims
All documents of natural death claim
Copy of Panchnama/FIR
Copy of Inquest Report
Copy of Post Mortem Report
To know the PNB MetLife claim Status, one should follow all the above-mentioned steps and there are certain points to be kept in mind while filing PNB MetLife Maturity Claim Process which are:
A death claims should be intimated as early as possible after the occurrence of the event to the life assured
Always ensure the timely submission of the claim for a faster decision of the PNB Metlife Claim process
The chances of investigation are less if the policy is more than 3 years old.
†Policybazaar does not endorse, rate or recommend any particular insurer or insurance product offered by any insurer. This list of plans listed here comprise of insurance products offered by all the insurance partners of Policybazaar. For a complete list of insurers in India refer to the Insurance Regulatory and Development Authority of India website, www.irdai.gov.in
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