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ICICI Prudential Life Insurance Company Limited offers a robust and dedicated customer service portal where you can resolve all of your policy-related queries and issues. You can also contact their customer support staff online or offline. Let us look at the various means of contacting ICICI Prudential Life Insurance company.
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ICICI is a collaboration between India’s private ICICI Bank and the UK’s Prudential Corporation Holdings Limited. Together, they formed the ICICI Prudential Life Insurance Company, which provides insurance products like term insurance and life insurance policies to protect your family in case of an eventuality. These life insurance products can also create wealth over time with the investment feature attached to them. The company offers a wide range of means for customers to contact the company’s customer service staff.
Term Plans
Let us take a look at the ICICI Prudential Life Insurance Customer Service offered by the company:
You can call any of the following numbers to contact the company’s customer care on call
For Service-related Queries - 1860-266-7766
(10 AM to 7 PM from Monday to Saturday)
To Buy a New Policy - 1800-267-9777
(8 AM to 12 AM everyday)
For assistance on policies bought through the app or website - 1860-267-9997
(10 AM to 7 PM from Monday to Saturday)
For NRI Customers - +91 22-6193-0777
(Open 24x7)
For Group and Annuity Customers - 1860-266-7766
(10 AM to 7 PM from Monday to Saturday)
For Claim Support - 1860-266-7766 (For calls within India)
+91 22-6193-0777 (For calls outside India)
(Open 24x7)
Here is a list of SMS codes for some of the company services that you can send on 56767
For Payment Assistance - SMS - Assist<space>policy number
To Avail of Cheque Pick-up - SMS - COLLECT<space>policy number
For Lapsed Policy Revival - SMS - REVIVE
To Request Advisor Contact - SMS - SMA
To Report Policy Claim - SMS - ICLAIM<space>Policy Number
You can contact the company via email at any of the following email IDs
For Buying a New Life Insurance Policy - buyonline@iciciprulife[dot]com
For doubts and feedback - grouplife@iciciprulife[dot]com
For assistance and information - myannuity@iciciprulife[dot]com
For Claim Support - claimsupport@iciciprulife[dot]com
You can submit your documents by clicking a picture and submitting it on 99206-67766 with your application number.
You can connect with the company’s branch representatives by going through the list of branch representatives and finding the one nearest to you.
You can download the ICICI Prudential Life Insurance App from the Apple Store or Google Play Store and control, renew, or purchase policies whenever you want.
You can request a callback from the company’s senior executives by submitting your policy number and registered mobile number.
New customers, i.e. those who have recently bought a life plan or an ICICI Prudential Term Insurance plan, can quickly get help from customer care through a special SMS service. Just send a message in a specific format to 56767 to access various services.
*Note: You can use the SMS service for various requests like checking policy fund value, opting for the ECS facility, getting product information, registering PAN, reviving a lapsed policy, and more.
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New customers, i.e. those who have recently bought term or life insurance from ICICI Prudential life insurance, can easily check their online application status on the ICICI Prudential website. Simply go to the ‘Contact Us’ section and click on the link labelled ‘Track your application here’. You'll be taken to a new page where you'll need to enter your application number, policy number, or mobile number along with your date of birth to track your application status.
ICICI prudential life insurance offers their customer services portal as a means to improve their customers’ policy buying experience. Customers can get in touch with the company’s customer support staff online and offline.
†Policybazaar does not endorse, rate or recommend any particular insurer or insurance product offered by any insurer. This list of plans listed here comprise of insurance products offered by all the insurance partners of Policybazaar. For a complete list of insurers in India refer to the Insurance Regulatory and Development Authority of India website, www.irdai.gov.in
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