The Oriental Insurance Company Ltd.

In 2003, the Union Government acquired all the shares of The Oriental Insurance Company Ltd from the General Insurance Corporation of India.

The Oriental Insurance India has its head office in New Delhi. It has a network of 30 regional offices and more than 1800 active branches across the country. The company has shown its international presence by opening its branches in Nepal, Kuwait, and Dubai. Over the years, the company has emerged as one of the leading general insurance providers in India.

Shri Dinesh Waghela operates as the Chairman cum Managing Director of The Oriental Insurance Co Ltd.

The Oriental Insurance Company – At a Glance

*The ICR mentioned in the table is for the year 2018-19 as per the IRDA Annual Report 2018-19.
^The above data is as per the March ’19 annual report of The Oriental Insurance.

The Oriental Insurance Company Vision and Mission

The Oriental Insurance works with a vision of becoming the most respected and preferred general insurance company in the countries they operate in.

To achieve their vision, the mission of the company is to fulfill the following objectives:

• To act as a company that is financially sound and has high business ethics
• To grow as a dynamic and vibrant non-life/ general insurer
• To implement the best practices for human resource development to build a highly dedicated, efficient and motivated workforce with high moral values & morale
• To manage the investments effectively for optimizing profits
• To utilize the information technology (IT) infrastructure optimally
• To profitably run the company through prudent underwriting and proper & efficient management of claims
• To provide excellent customer service
• To have effective risk management systems
• To manage the reinsurance operations effectively
• To improve the penetration of general insurance through proper innovation, underwriting, and marketing

The Oriental Insurance Company Financial Growth

The Oriental Insurance Company Ltd. made a gross premium of Rs 99,946 in the first year of its operations in 1950. With a modest beginning of less than a lakh, the premium grew up to Rs 58 Crore in 1973. The company recorded the Gross Premium of Rs 7282.54 Crore in the financial year of 2013-2014. In the year 2017-18, the company’s domestic gross premium went up to Rs 11452.01 Crore. The latest gross premium figures (in India) for the year 2018-19 is Rs 13199.32 Crore.

In the year 2018-19, The Oriental Insurance Company Ltd. made a gross direct premium of Rs 13848.75 Crore as compared to the Rs 11736.84 Crore in 2017-18. As a result, the company witnessed a growth of 15% growth of Gross Direct Premium from India and abroad.

Similarly, The Oriental Insurance India recorded a growth of 8% in net premium from India and abroad. This is because The Oriental Insurance India earned a net premium of Rs 10845.39 Crore in 2018-19 in comparison to Rs 10028.23 Crore in the year 2017-18.

The Incurred Claim Ratio of the company for the year 2018-19 is as follows:

Health – 108.80%

Motor – 112.62%

Fire – 112.49%

The Oriental Insurance Product Portfolio

The Oriental Insurance Company Ltd has a diversified product portfolio. Here's a rundown to the product portfolio of The Oriental Insurance Co Ltd:

Oriental Health Insurance:

The insurance plans take care of all your medical emergencies by managing the financial aspects. Once you are sorted financially, you can concentrate on ensuring the well-being of yourself and your family.

Oriental Individual Mediclaim Insurance Policy:

Individual Mediclaim policy by the company is available to any individual between the age of 18 and 70 years for treatment in India. It is a health cover for medical expenses incurred by the insured due to hospitalization. The hospitalization may occur due to a sudden illness, an accident or a surgery necessitated by a disease, during the policy period.

Oriental Happy Family Floater Health Insurance:

The Oriental Happy Family Floater policy by the company is a health insurance policy for the entire family including the insured, his or her spouse, children, parents, and parents-in-law. The floater aspect of the policy implies a single sum insured for the entire family provided they reside in India. The policy is available as three plans – Silver, Gold, and Diamond. No medical examination is required for persons up to the age of 60 years under Silver & Gold plans and 55 years under the Diamond plan.

Oriental Group Mediclaim Insurance Policy:

This Group Mediclaim policy from the company is available to any group, association, institution, or a corporate body of more than 50 persons or families, provided it has a central administration point. The policy reimburses reasonable and necessary expenses for hospitalization expenses for illnesses or diseases contracted or injury sustained by the insured persons during the policy period up to the sum insured.

Oriental Jan Arogya Insurance Policy:

The Oriental Jan Arogya Bima policy covers reimbursement of expenses incurred on hospitalization for any illness, diseases, or injury. It is available to persons between the age of 5 and 70 years. In the event of any claim becoming admissible under the scheme, the insured person is paid an amount equivalent to reasonable expenses incurred by or on behalf of the insured person. However, the amount paid should not exceed the sum insured in any one period of insurance.

Oriental Health of Privileged Elders (HOPE) Insurance Policy:

The Oriental Health of Privileged Elders (HOPE) policy has been exclusively designed for citizens aged 60 years and above. The policy reimburses hospitalization and/or domiciliary hospitalization expenses for specified diseases contracted or injuries sustained by the insured persons. The sum insured amounts available are Rs. 1/2/3/4/5 Lakh.

Oriental Motor Insurance

Oriental Motor Insurance understands your safety needs and provides comprehensive motor insurance products, which provide added protection to your vehicle. It further offers liability coverage for the demise, bodily injuries, and property damage of third-parties.

Oriental Car Insurance:

Road accidents and theft are the two most common issues that every car owner must take care of. The Oriental Private Car Package insurance plan does the same for you. It offers a comprehensive car insurance policy that covers third-party liabilities and own damages so that you can ride stress-free.

Oriental Two Wheeler Insurance:

An Oriental Two-Wheeler Package insurance policy keeps your two-wheeler secured against damages caused by manmade and natural calamities as well as third party liabilities. The cost of two-wheeler insurance is nominal and can be further reduced if the owner installs anti-theft equipment, like siren and tracker on his/her two-wheeler.

Oriental Commercial Vehicle Insurance:

Anyone who owns a business might have some type of commercial vehicle that may be used to make deliveries. This vehicle, like other vehicles running on the road, must be insured. This is where Oriental Commercial Vehicle Package policy steps in. There are commercial vehicle insurance policies available to cover vehicles like goods carrying vehicles, passenger-carrying vehicles, etc.

Oriental Travel Insurance:

Oriental travel insurance policy will let you enjoy your trip and take care of all your emergency travel needs. Avail the travel insurance policy and come back from your trip with cherishable memories of a lifetime.

Oriental Overseas Mediclaim Business and Holiday Insurance Policy

This policy provides indemnity for expenses incurred on treatment for illnesses or injury suffered during overseas travel. The condition must be an emergency and should require immediate treatment. The plan covers Indian residents undertaking bonafide trips abroad for business and official reasons or holidays. The sum insured ranges from Rs. 50000 to Rs. 500000.

Oriental Overseas Mediclaim Employment and Study Insurance Policy

This policy provides indemnity for expenses incurred on medical treatment for illnesses or injuries that happen during overseas travel for employment or study. The minimum coverage period is of 2 months, and the maximum is 12 months. The sum insured is $75000. The policy can be renewed if required. The premium has to be paid in US dollars, irrespective of the country being visited.

Oriental Home Insurance:

Buying a home is probably one of the biggest investments you have ever made in your life. Therefore, it is your responsibility to protect it from unpredictable damages, including natural or manmade disasters. Home insurance provides all-encompassing protection to your dream home. A comprehensive home insurance policy also covers the contents of a house. Oriental House Holder insurance policy offers coverage for the following:

Fire, All risks, Housebreaking, Plate Glass, Pedal Cycle, Baggage, Personal Computer and Laptop, Personal Accident, Workmen Compensation, Public Liability, and Domestic Appliances including TV sets.

Oriental Personal Accident Insurance:

Accidents are unforeseen. Such mishaps not only affect a person physically but the impact can also be felt on the emotional and financial grounds. Hence, it becomes important to ensure the financial stability of your family by buying a good personal accident policy. The Oriental Personal Accident Insurance policy covers the death of an individual or the expenses incurred on the treatment of physical injuries.

Oriental Personal Accident Policy (Individual):

The Oriental Personal Accident policy provides compensation to an individual in the case of accidental injuries that may result in his death or disablement, whether temporary or permanent. One can opt for additional benefits to obtain coverage for accidental medical expenses.

Oriental Gramin Accident Insurance:

The Oriental Gramin Accident Insurance policy covers accidents in the rural sector. The policy provides compensation in the event of death, permanent total disablement, loss of limbs, or loss of eyesight due to accidents. It covers any person between the age group of 10 to 70 years irrespective of occupation, income, etc.

Oriental Janata Personal Accident Insurance Policy:

The Oriental Janata Personal Accident policy provides compensation to the insured or his/her family in the event of death, permanent disablement, loss of limbs, or loss of eyesight due to an accident.

Oriental Nagrik Suraksha Insurance Policy:

Oriental Nagrik Suraksha Policy is novel accidental insurance that provides compensation for accidental injuries and/or reimburses hospital expenses incurred due to accidental injuries. The policy covers Indian citizens in the age group of 5 to 70 years in the family package, and between 18 and 70 years for the individual/group cover.

Oriental Group Personal Accident Insurance Policy:

This insurance policy provides compensation if one of the persons in the insured group sustains injuries, solely and directly because of an accident caused due to a visible act of violence and results in death or temporary or permanent disablement.

Oriental Liability Insurance Policies

The liability policies protect the insured against any liability that may arise in the natural course of their business. It includes:

• Directors And Officers Liability Policy
• Professional Indemnity Errors & Omissions Insurance for Chartered Accountants/ Financial Accountants/ Management Consultants/ Lawyers/ Advocates/ Solicitors/ Counsels
• Professional Indemnity Errors & Omissions Insurance Policy for Consulting Engineers/Architects & Interior Decorators
• Professional Indemnity Policy for Doctors and Medical Practitioners
• Professional Negligence Errors and Omissions Insurance Policy for Medical Establishments
• Sports Insurance Policy
• Stock Brokers Indemnity Insurance Policy

Oriental Business Office/ Traders/ MultiPerils Policies

The company provides various commercial insurance policies meant to protect the trading community. It includes:

• Burglary Policy
• Carriers’ Liability Policy
• Electronic Equipment Insurance Policy
• Fidelity Guarantee Policy - Floating Group
• Fidelity Guarantee Policy - Individual Named
• Money Insurance Policy
• Multi-Peril Policy for LP Gas Dealers
• Neon Sign Policy
• Office Umbrella Policy
• Plate Glass Insurance Policy
• Policy For Jewellers' Block Insurance
• Shopkeeper's Insurance Policy

Oriental Engineering/ Industry Policies

The company offers various policies for the engineering/industry sector.

• Advance Loss of Profit (following erection all risks)
• All Risks Insurance
• Contractor's All Risk Insurance Policy
• Employers Liability Insurance
• Engineering Insurance
• Fire Policy 'C'
• Industrial All Risk Insurance Policy
• Liability Insurance Policy (under the Public Liability Insurance Act 1991)
• Machinery Breakdown Insurance Policy
• Machinery Insurance Policy
• Machinery Loss of Profit Insurance Policy (output basis)
• Product Liability Policy
• Public Liability Policy (industrial risk)
• Public Liability Policy (non-industrial risk)
• Standard Fire and Special Perils Policy (material damage)

Oriental Agriculture/ Sericulture/ Poultry Insurance Policies

The company has a range of general insurance policies for farmers, fishermen, horticulturalists, apiarists, and various other people plying their trade in rural markets. It includes:

• Animal Driven Cart/ Tanga Insurance
• Apple Insurance (Input) Policy
• Aquaculture (Shrimp/Prawn) Insurance Policy
• Beetlevine Insurance (input policy)
• Coconut Palm Insurance Policy
• Failed Well Insurance
• Honey Bee Insurance Scheme
• Hut Insurance
• Inland Fresh Water Fish (Embankments) Insurance
• Insurance of Biogas Plant (Gobargas)
• Khalihan Insurance Package Policy
• Kissan Package Insurance
• Package Insurance for Tribals
• Plantation/ Horticulture (Input) Policy
• Policy for Insurance of Fish in ponds (freshwater)
• Policy for Kisan Agricultural Pumpset Insurance Scheme
• Poultry Insurance
• Rose Plantation Insurance
• Sericulture (Silkworm) Insurance
• Tea Plantation Insurance

Oriental Animals/ Birds General Insurance Policies

These policies cover animals owned by people or businesses and kept either for commercial purposes or for personal reasons. They include:

• Calf/ Heifers Rearing Insurance Scheme
• Camel Insurance
• Cattle Insurance
• Dog Insurance
• Duck Insurance Scheme
• Elephant Insurance
• Foetus (Unborn Calf) Insurance Scheme
• Horse/ Yak/ Mule/ Pony/ Donkey Insurance
• Pig Insurance
• Rabbit Insurance
• Sheep and Goat Insurance Policy

Oriental Aviation and Marine Policies

The aviation and marine policies provide the necessary cover to the aviation and shipping industries. It includes:

• Aircraft Hull and Spares All Risks Aviation Liability Insurance (airlines)
• Aircraft Hull/ Liability Insurance Policy
• Aviation Fuelling/ Refuelling Liability Insurance Policy
• Aviation Personnel Accident (crew members)
• Loss of License Insurance
• Hull War and Allied Peril Policy

Compare Online The Oriental Insurance plans with other general insurance company's plans and opt for the insurance plan that suits your requirements the most.

The Oriental Insurance Premium Calculator:

The Oriental Insurance Premium Calculator is a specially designed tool, which aids you to calculate the required premiums for different insurance plans. This calculator is easy to use and extremely helpful while planning to buy any plan from The Oriental Insurance online.

You will be required to enter some necessary information like your date of birth, annual income, marital status, gender, cover amount, number of dependents, etc. for using The Oriental Insurance premium calculator.

The Oriental Insurance – Exclusions

The list of exclusions for The Oriental Insurance policies is the following:

• Suicide, suicide attempt, or self-injury
• Accident/ injury under the influence of liquor or drugs
• The Oriental Insurance does not compensate in case of death or disablement of the insured.
• If the injury or loss is caused due to involvement in any adventurous activities like bungee jumping, parasailing, parachuting, etc.
• Issues incurred due to sexually transmitted disease or venereal disease.
• Issues as a result of the breach of law that is done with criminal intent.
• Indirectly or directly because of the contamination by the radioactivity or ionizing radiation from any nuclear weapon, nuclear fuel, or through any nuclear waste developed after the combustion of nuclear fuel.
• Pre-existing medical ailments that are not declared in the insurance policy proposal form.

Directly or indirectly prolonged, aggravated, or caused because of childbirth. Or because of pregnancy.

How to Purchase The Oriental Insurance Policies?

You can purchase an The Oriental Insurance Policy offline or online. If you want to purchase an The Oriental Insurance policy offline, then you should directly contact the company or registered insurance advisors of the agents. For offline purchase, all you need to do is to buy through an agent of the company or go to any of the branches of the company. Moreover, the same can also be bought online through the official website of The Oriental Insurance Company by following the below steps:

• Visit the official website of The Oriental Insurance Company and get yourself registered there.
• After registering, login with your user id and password and then opt for a bike, car, or health insurance policy as per your requirement.
• For purchasing a health insurance plan, follow the below steps:
  • Enter your following details:
    • Age of the applicant
    • Gender
    • Age of the family members whom the applicant wants to cover
    • Details of any pre-existing medical issues
    • Family’s annual income
  • After entering the aforementioned details, you will get the list of all the health insurance policies that best suit you.
  • Then you may compare these policies and select one as per your requirements.
  • And then you can proceed for paying the premium of your selected policy online.

For purchasing a vehicle insurance policy, you should:

• Enter the details of your vehicle such as:
  • Make and Model
  • Year of manufacturing
  • Fuel type
  • Variant
  • The expiry date of the previous insurance policy
  • Claims that you have made in the previous year
  • Type of the previous policy – whether it is third-party or comprehensive
  • Details of the No Claim Bonus of the previous year
  • Contact details
• Once you enter the required details, you will get the list of all the vehicle insurance plans that best suit you as per your requirements.
• You can then compare these plans and select one as per your requirements.

After that, you can proceed to pay the premium online and purchase the same.

The Oriental Insurance Company - Premium Payment Process:

The online payment of premiums while buying policies can be made in both online as well as offline modes.

Offline Process of The Oriental Insurance:

People who are buying the insurance offline can pay directly at the nearest branches of the company. This is because OIC offers an option of offline premium payment to its consumers.

• Company Branch: You can pay the premium amount at the nearest branch of the insurance company
• Make a payment of premiums via the brokers and agents of the company

Online Process of The Oriental Insurance:

You can purchase the policy from the company online and also make the payment of the premiums in just a few clicks by making use of the payment options namely MasterCard or Visa, RuPay Debit Cards, Debit and Credit Cards, E-wallets, Cash cards, payment via Internet Banking, IMPS and UPI, etc.

The Oriental Insurance Renewal Process

An insured can renew his/ her The Oriental Insurance policy by paying the premiums online. The Oriental Insurance online renewal is a quick and hassle-free process. Be it car, bike, or health insurance policy of The Oriental Insurance, a user can renew it online by following steps given below. However, it is suggested to carry out The Oriental Insurance renewal of a policy before the existing policy expires. The Oriental Insurance policy renewal requires the following steps to be followed:

• Visit the website for online The Oriental Insurance renewal
• At the menu bar of the website, there is a ‘RENEW’ tab for renewing the policy.
• Clicking on The Oriental Insurance policy renewal option takes you to another webpage. On this web page, there is an option for selecting a policy that you need to renew
• Select the type of policy to be renewed whether the old OICL policy or non-OICL policy
• Now fill up the remaining details with the policy number and other details of the policy
• Go to the option of premium payment. The premiums can be paid through Master cards or Visa debit and credit cards, Internet Banking, RuPay Debit Cards, IMPS, UPI, Cash Cards, or E-Wallets.
• After payment, The Oriental Insurance online renewal process will be completed

How to File a Claim with The Oriental Insurance Policy?

Filing a claim with The Oriental Insurance Policy is quick and easy. You can file a claim via two methods with the help of The Oriental Insurance Claim Form - reimbursement claims and cashless claims.

Reimbursement Claims Procedure:

You have to make preliminary notice of claim with necessary details relating to the name of the policyholder in respect of whom you're making a claim, the policy number, and the nature of injury/illness. You must give the name and address of the hospital/ attending medical consultant/ nursing home to the insurance provider/ TPA within seven days from the hospitalization date in respect of the reimbursement claims regularly.

Final claims together with the hospital receipted cash memos/ original bills, the claim documents and forms as enlisted in The Oriental Insurance claim form must be presented to the Policy issuing TPA/ office within 30 days of the discharge from the nursing home/ hospital. You may also have to give the TPA/ Company with added information and assistance as they might need it while processing the claim at regular intervals of time.

Waiver:

Waiver of the period of intimation may be taken into consideration in extreme cases of difficulties where it is ascertained to the TPA/ Company that the policyholder can't give any notice to file a claim within the predefined period.

Cashless Claims Procedure:

Claims relating to the Cashless facility will be made via the agreed list of Day Care Centre/ Nursing Home/ Network Hospital and is subject to the pre-admission approval. The TPA will verify that the individual qualifies the claim under the respective policy and after the satisfaction will issue a guarantee of payment letter/ a pre-authorization letter to the respective Hospital/ Day Care Centre/ Nursing Home specifying the sum assured as payable and also the disease for which the individual is looking to be admitted as a patient. The right to refute pre-authorization, if the policyholder is required to offer pertinent medical information as needed, is with the TPA.

This TPA will make the policyholder understand that denying the cashless facility will not construe to be the denial of the medical procedure. The policyholder might obtain the medical procedure as per his/ her attending medical practitioner and later on, present the duly filled claim papers to the third-party administrator for the reimbursement subject to the admissibility of the claim under defined terms and conditions of the insurance policy.

Document Checklist:

To file a claim with The Oriental Insurance, you will be required to keep the following documents handy:

• Duly filled The Oriental Insurance Claim form
• A copy of the claim intimation is given to the insurance provider along with the Xerox of the policy and its premium receipts.
• Medical recovery report
• Medical treatment report/ Hospital Discharge report
• Leave certificate from the employer
• Details of the medical expenses including cash memos/ original bills receipts together with the prescriptions.
• Original reports of the tests conducted (ECG/ Sonography/ X-Ray etc.)
• The registration number of the nursing home/ hospital, in case the hospital is not registered, along with the certificate of the attending medical practitioner about the number of beds, qualified staff/ nurses around the clock, availability of the qualified doctors/ consultants, well-equipped operation theatre in the nursing home/hospital
• First Information Report (FIR)/ Police Panchnama about the accident

The Oriental Insurance FAQs