How to File a Claim with Star Health Insurance?

Star Health Allied Insurance Company comes with a smooth, hassle-free and customer-friendly claim process that promises to settle the claims efficiently. The in-house claim settlement team ensures prompt response to all claims and processes 90% of the cashless claims in 2 hours. If you have a Star health insurance policy, let us brief you on everything related to the claim process.

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      Ways to File a Star Health Insurance Claim

      There are two ways to file a claim with the Star Health & Allied Insurance Company – 

      • Cashless claims
      • Reimbursement claims. 

      While a cashless claim can be filed only if you are admitted to a network hospital of the insurance company, a reimbursement claim can be availed at any hospital. Under cashless claims, the insurance company will pay the bill amount directly to the network hospital. In case of reimbursement claims, the insurer will reimburse the amount used to pay the hospital bills.

      How to File a Star Health Insurance Claim Online with Policybazaar?

      Customers of Policybazaar can get in touch with their claim support team to raise a Star health insurance claim online. Follow the steps given below to file a claim with Policybazaar.com:

      Step 1: Inform the Policybazaar claim support team about your hospitalization at the earliest. You can call at 1800-258-5881 or send an email to care@policybazaar.com.

      Step 2: You can also log in to Policybazaar.com and click on the ‘File a New Claim’ option under the ‘Claims’ tab.

      Step 3: Select ‘Health Insurance’ and enter your mobile number with OTP/password to log in

      Step 4: Follow the instructions and click on ‘File a new claim’

      Your claim will be successfully filed, and Policybazaar will coordinate with Star Health & Allied Insurance Company on your behalf.

      How to File a Claim with Star Health Insurance?

      Take a look at the process to file both cashless claims and reimbursement claims with Star Health & Allied Insurance Company:

      1. Star Health Insurance Cashless Claim Process:

        The process to file a cashless claim with Star Health Insurance is given below:

        Inform the Insurer

        The foremost step is to inform Star Health & Allied Insurance Co. about your hospitalization that has led to a claim within 24 hours. You can tell the insurer by writing a mail or calling customer care on the toll-free number.

        Show the Necessary Documents

        Approach the insurance desk of the network hospital and present your Star Health ID card for identity purposes.

        Submit Pre-authorization Form

        Fill out the pre-authorization form and submit it with the doctor’s consultation papers at the hospital. The network hospital will share your pre-authorization form with Star Health & Allied Insurance Company.

        Claim Processing

        The insurer will verify the documents and process the cashless treatment.

        Claim Settlement

        Once your treatment is complete, the hospital will share the bills with the insurer. The in-house claims team of the insurer will authorize the payment and pay the claim amount directly to the network hospital.

      2. Star Health Insurance Reimbursement Claim Process:

        The process to file a reimbursement claim with Star Health Insurance is as follows:

        Intimate the Insurance Company

        Notify the insurer about your hospital admission within 24 hours.

        Pay All the Bills

        Obtain the treatment and pay all the medical & hospital bills while getting discharged.

        Collect Medical Documents, Bills & Receipts

        Before leaving the hospital, collect all the medical documents, bills and payment receipts.

        Fill Out the Claim Form

        Download the Star health insurance claim form from the insurer’s official website and fill it out.

        Submit the Documents to the Insurer

        Submit the duly filled claim form along with all the required documents to the insurer within 15 days of getting discharged from the hospital. Make sure to keep a copy of all the submitted documents.

        Claim Settlement

        The insurance company will review all the documents and pay the claim amount to you.

      Documents Required to File a Star Health Insurance Claim

      Star health insurance policyholders must submit the following documents to raise a reimbursement claim:

      • Duly filled claim form
      • Original hospital bills and payment receipts
      • Original hospital discharge certificate/card
      • Original chemist bills with supporting prescriptions
      • Investigation test reports along with doctor’s note prescribing the test and their payment receipts
      • Treating doctor’s certificate
      • Surgeon’s note describing the nature of the operation
      • Surgeon’s bill and payment receipts
      • FIR/MLC/Self-declaration (for accident cases)
      • NEFT and KYC details

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      Disclaimer: The list mentioned is according to the alphabetical order of the insurance companies. Policybazaar does not endorse, rate or recommend any particular insurer or insurance product offered by any insurer. For complete list of insurers in India refer to the Insurance Regulatory and Development Authority of India website www.irdai.gov.in

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      *We will respond in the first instance within 30 minutes of the customers contacting us. 30-minute claim support service is for the purpose of giving reasonable assistance to the policyholder in pursuance of the claim. Settlement of claim (including cashless claim) is the responsibility of the insurer as per policy terms and conditions. The 30- minute claim support is subject to our operations not being impacted by a system failure or force majeure event or for reasons beyond our control. For further details, 24x7 Claims Support Helpline can be reached out at 1800-258-5881.

      *Product information is authentic and solely based on the information received from the Insurer. Policybazaar is acting only as a facilitator and claims settlement shall be at the sole discretion of the Insurer. Policybazaar does not provide any medical or surgical advice or diagnosis and is not responsible for your interactions / treatment by a medical practitioner/hospital. Please consult a registered medical practitioner for any medical or surgical advice. The Information that you obtain or receive from Policybazaar, and its employees, or otherwise on the Website is for informational purposes only. As per the Insurance guidelines, you are allowed to cancel the policy with-in 30 days from the date of Issuance of policy.This option is available incase of policies with a term of one year or more.

      *All the health insurance plans cover hospitalization expenses including COVID-19 treatment cover up to the specified limits. You can also buy specific COVID-19 health insurance policies such as Corona Kavach Policy and Corona Rakshak policy.

      **All savings and online discounts are provided by insurers as per IRDAI approved insurance plans. #Tax Benefits are subject to changes in tax laws. GST Exemptions depend on fulfilment of qualification criteria and submission of relevant documents.

      *₹1748/month is the starting price for a 1 crore health insurance for an 18-year-old male, with no pre-existing diseases. Discount on renewal premium is subject to the number of wellness points earned in the health insurance policy. For more details about the plans, please read the sale brochure carefully to get upto 100% discount on renewal premium.

      *₹400/month is the starting price for ₹ 5 lakh Health insurance for a 30 year old male & 29 years old female, living in Delhi with no pre-existing diseases

      *₹541/month is the starting price for ₹ 10 lakh Health insurance for a 30 year old male & 29 years old female, living in Delhi with no pre-existing diseases

      *₹762/month is the starting price for ₹ 1 Crore Health insurance for a 30 year old male & 29 years old female, living in Delhi with no pre-existing diseases

      *₹243/month(₹ 8/day) is the starting price for a 5 lakh health insurance for a 20-year-old male, non-smoker, living in Bengaluru with no pre-existing diseases

      *₹2020/month is the starting price for ₹ 1 Cr Health insurance for a 50 year old male & 50 years old female, living in Bangalore with no pre-existing diseases rounded off to nearest 10.

      *₹390/month (₹13 per day) is starting price for 1 cr. Health insurance for 25 years old male, with pre-existing diseases, residing from tier 1 city rounded off to the nearest 10.

      *No medical tests are required unless requested by the insurer’s underwriter. In-case of pre-existing diseases relevant medical proof would be required as per the terms and condition of the policy opted.

      *The values taken for effective cost calculation are indicative values and may change as per the selected plan.

      *Coverage upto double the amount of Sum Insured is available on certain covers for a minimum plan of Rs. 5 Lakh on the first claim only to an individual of upto 45 years of age with no pre-existing diseases. The benefit is available with or without extra cost depending on the plan chosen.

      *Coverage of pre-existing diseases is provided by insurer as per their underwriting policy.

      *The scope of coverage may vary from plan to plan.

      ~Source: Google Review Rating available on:- http://bit.ly/3J20bXZ

      ##On ground claim assistance is available in 114 cities

      Tax Benefits are subject to changes in tax laws. GST Exemption depends on fulfilment of qualification criteria and submission of relevant documents as required by the insurers. For more details on risk factors, terms and conditions, please read the sales brochure and applicable rules and regulation carefully before concluding a sale.

      STANDARD TERMS AND CONDITIONS APPLY. For more details on risk factors, terms and conditions, please read the sales brochure carefully before concluding a sale.

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