FASTag: A Comprehensive Guide!

No one likes standing in a long toll gate line waiting for the turn to come. It feels like the old method, and it is more time-consuming. To eliminate this issue, The Union Ministry of Road Transport and Highways made it mandatory to install a Radio Frequency Identification tag. Even to reduce the regular toll method, the toll amount is double for the vehicle with no FASTag. In such a situation, FASTag seems like the popular and only option to use at the toll plaza.

What’s FASTag?

FASTag is an electronic toll collection chip that is designed for national highway tolls. The Indian government is paying close attention to the 100 per cent use of FASTag to reduce cash handling systems. Around the country, 80% of the tolls are collecting fees through FASTag, so there are no such things as cash handling. Not only FASTag seems a legit way to reduce time wastage, it feels beneficial in some other manners.

How does it function?

You can recharge in FASTag wallet and keep it as a prepaid system. Or, you can connect your debit or credit card to directly deduct the amount. There is less inconvenience in such methods. As if you are using a prepaid system and the money goes below the threshold, you will get an SMS alert to recharge. If the bank account is linked, then you will SMS an alert from FASTag regarding the amount deducted, and there will be an SMS alert from the bank also. It will reduce the need for cash handling employees, and it will also reduce time wastage as a major advantage. Besides this, the easy recharge system enhances the overall usability of this system. To learn in deep, here are all the impressive advantages, a method to apply, fees and other side aspects to get a complete overview of this system.

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Benefits of Using FASTag

Instead of understanding why you need FASTag, the list of advantages can help you understand with ease:

Saves Time and Fuel:

As the toll amount deducts automatically at the toll plazas and FASTag is read through tag reader, it is less time-consuming. The user, who has FASTag doesn’t need to stop at the toll plaza for the cash transaction.

Cashless Payments:

The users of FASTag don’t need to carry cash for toll transactions. Moreover, they don’t need to worry about collecting the change.

Instant Message Alerts for Transactions:

The users will receive an instant notification on their cell phone for all the deductions and transactions in their mention account.

Faster Transactions:

Customers can use FASTag for initiating Auto-debit payments. It can be used for faster transactions at the toll plazas, thus saves your time too.

Ease of Buying Online:

The vehicle owners can apply for FASTag online. They don’t need to worry about RFID tag (Radio Frequency Identification). Automatically, it will be delivered for free to their doorstep. The users can also use to login with Bank, Pockets app with their identification to apply for FASTag purchase.

Online Recharge Facility:

Customers can initiate FASTag recharge online by using Credit Card, NEFT, Debit Card or Net Banking.

Validity Period:

You can use FASTag for at least for 5-years.

Exclusive Web Portal for Customers:

Customers can access their statements by logging on to the FASTag customer portal.

Cashbacks and Offers:

The users can collect a cashback of up to 2.5% on every deduction using FASTag in a financial year.

Dedicated Helpdesk:

Multiple banks offer a dedicated helpdesk to ensure support at any given point of time and provide the top-class Value Added Services related to FASTag.

Environmental Benefits:

Less use of paper is beneficial as it cuts down on air pollution.

Economical Benefit:

The FASTag online transactions can reduce the effort in monitoring manually.

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How to Create an Account and Login?

To sign up for FASTag, a customer has to complete the one-time registration to activate the particular tag number for his/her vehicle. The undermentioned details will help you to know more about the registration process:

  • If you have recorded yourself as an individual, you can use the Retail login to access the account.
  • After that, Enter your Customer ID in the field, which starts with 17 or 18 and it is a 13 digit numeric number. Find your customer ID in the welcome Mailer sent to your registered ID or Mobile number.
  • If you find your mobile number then enter it and click on Next Step.
  • You will receive the one-time Password option (Generate OTP) on your registered mobile number for authenticating the request of the password set up.
  • The portal promotes the new password after completing the successful validation of the OTP. (Password has to set-up in an alphanumeric, special character, minimum 8 characters maximum 20 characters).
  • The next step is to select at least three questions from a dropdown menu and provide an appropriate answer for all. Then click on the continue option to complete the registration process and to access the FASTag account.
  • At last, you will automatically be displayed at the Login Page where the customer needs to log in. Just enter the USER ID and New password to access your FASTag account.
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Your FASTag login is used for multiple purposes

Some of them are:

  • Managing your Account
  • Service requests and enables to view or download the wallet statement in a particular format
  • FASTag recharge Wallet and check your balance instantly.
  • Monitoring on the toll plaza
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How to Apply for FASTag Online through Banks?

FASTag can be purchased online from certified banks and POS at selected bank branches. If you want to apply for FASTag online for your vehicle then check the full detail which is mentioned below:

  • Firstly, you’ll have to survey the official websites of the different banks. The banks that are recognized to sell the FASTag can provide the online facility, such as- SBI, ICICI Bank, Axis Bank, HDFC Bank, Karur Vysya Bank, Equitas Small finance bank, PayTM payments bank, Kotak Bank, Federal Bank, Syndicate Bank, South Indian Bank, Punjab national bank, Saraswathi bank, Fino payments Bank, Bank of Baroda, IndusInd Bank, Yes Bank, City union bank, Union bank, PMC bank, Nagpur Nagarik Sahakari bank.
  • Next, click on the search option and click on the ‘Get FASTag or apply for FASTag’ link. The link is shown on the homepage of the official website of the bank.
  • This option will ask for your mobile number. Enter your registered mobile number. An OTP will be sent on the entered mobile number. Enter the OTP and choose the ‘submit’ option.
  • The next step is all about your personal information. Click on the ‘personal details’ option. (Customers Full name, Email-id, Current address, Vehicle details, Type of Vehicle, registration number and more). Upload the hardcopy of your vehicle, RC.
  • Make sure about the entire details filled in the application form before the final submission.
  • Next you will be redirected to an online payment gateway for fee submission.
  • At last, collect a copy of the FASTag receipt and payment receipt. For future reference, you can also take a second copy of the same.
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How to Recharge FASTag?

FASTag Pro is a non-stop FASTag recharge service that allows you to recharge any FASTag issued in India. FASTag Pro instantly recharges your FASTag. So, you can even recharge if you are far away from a toll plaza.

The other option to make FASTag online recharge is -

  1. Recharging through your bank.
  2. You can make the payment using Debit Card, Credit Card, Net Banking, Paytm wallet and more

By using these methods, you can log in to recharge easily. Make sure that you must have turned on internet banking option. The popular options to recharge in FASTag are as follow:

  • Recharge Online through Bank

    Across the country, almost 22 banks allow you to recharge FASTag. These 22 official websites will have a FASTag icon that allows user to apply and recharge. Most banks are having their banking apps like HDFC- Pay ZAPP, SBI- YONO App and more. Each bank has a different process. The users can link their bank account with the FASTag account as well. You will have to submit your vehicle number as the payee detail to recharge. Usually, each bank has recommended checking their websites for proper guidance. Bear in mind that all banks are charging a particular fee for recharging online.

  • Using Google Pay for Recharging

    Google Pay is a widely popular UPI money transferring app available for iOS and Android devices. If you want to use this app, then follow the below-mentioned steps -

    1. Firstly, you link your FASTag account to your bank with the use of the Google Pay App.
    2. Here, you choose the New Payment option and then hit FASTag from the list.
    3. FASTag is offered by several banks so you have to go for the FASTag issues in this section. As you select the issues, your name will pop-up.
    4. Click get started and choose your bank account in this section. Make sure you enter the Vehicle number that you want to recharge or connect.

    Your account will be linked and now you can always use Google pay to add fund to the FASTag account. You can change the threshold amount as well.

  • Using PhonePe to Recharge

    PhonePe is an Indian UPI money transfer app and it is also featuring the option to recharge the FASTag account.

    1. Install the PhonePe App and open it. Now, scroll down to the Recharge and bill payments options.
    2. Here you can easily find the FASTag Recharge button. Now, click on the Recharge button to get started.
    3. After that, choose the issuing bank of your FASTag account. The name of the bank is on the left side of your FASTag sticker.
    4. After choosing the bank, enter the vehicle number to link the account. It will take a couple of seconds.
    5. Once you click, then enter the recharging amount and proceed to payment.

  • Using Paytm to Recharge

    1. Install the Paytm Application as if you don’t use it. Now, open the app and find the all services Tab.
    2. Click on the all services Tab and hit Recharge and Bills option from the menu.
    3. There is a FASTag recharge option and follow the same step of selecting the issuer bank name.
    4. Then, fill in your vehicle number linked to the FASTag account. The account is linked, and you can proceed with payment here.

    Note: Paytm offers the Manage FASTag option. You can use it for your vehicle and commercial vehicle. You can similarly add money to your Paytm FASTag account as you do with your Paytm wallet. You can also recharge other tolls.

How Can You Buy Your FASTag?

The customer can buy their FASTag at various points of sale (POS). NHAI (the National Highways Authority of India) has set up for more than 30,000 POS. You can buy FASTag online via a bank. You can also choose electronic commerce (e-commerce) platforms like- Amazon etc. to buy FASTag. You will have to share the certified copy of your vehicle and details in the electronic form.

Just pay Rs 350 for instant order on Paytm. Your FASTag will be delivered to your doorstep within a few days. After that, you must stick it to the windscreen of the vehicle. Whenever you reach a FASTag toll plaza, the toll fee will be deducted automatically. Approx. 75% of toll collector on National highways is using the FASTag at present time.

What is the Fee for FASTag?

Generally, FASTags are issuing by authorized banks. They can charge a maximum of Rs 100 for each tag. The maximum amount had decided by the National Payment Corporation of India (NPCI). That is a fixed amount. Apart from this, one must deduct a non-refundable deposit amount which varies for various types of vehicles.

Vehicle class Description Security deposit Threshold amt.
4 Car / Jeep / Van / Tata Ace & similar mini–Light commercial vehicle ₹ 200 ₹ 0
5 Light Commercial vehicle 2-axle ₹ 300 ₹ 200
6 Bus– 3 axles ₹ 400 ₹ 500
6 Truck - 3 axle ₹ 500 ₹ 500
7 Bus 2 axle / Minibus, Truck 2 axle ₹ 400 ₹ 500
12 Tractor / Tractor with trailer, Truck 4, 5 & 6 -axle ₹ 500 ₹ 500
15 Truck 7-axle and above ₹ 500 ₹ 500
16 Earth Moving / Heavy Construction Machinery ₹ 500 ₹ 500

Documents Required to Buy FASTag

The users applying for a FASTag have to furnish the following documents:

Vehicle Registration Certificate (RC)
Passport size Photo
Proper KYC documents for ID and Address Proof
KYC documents according to the category of the vehicle owner (individual / corporate)
PAN Card, Passport, Driving License to proofs their identity
The user can fill their issuer banks application form and submit it
A signature must be required
Aadhar Card
Voter ID
Proof of Residence
Proof of residence at the bank
Copy of the KYC documents

Once you have collected all these documents and you opt for login, then you can know about the fees.

How to Apply for FASTag Offline?

You can apply for FASTag offline from any of the below methods:

  1. Firstly, you should reach your Bank point of Sale (POS), where you can submit the entire documents and receive FASTag. If you have a problem finding POS, then call your bank customer care to find out the nearest POS of your branch.
  2. You can submit the KYC documents while travelling at the National Highway Toll Plazas and collect your FASTag.

Once you have completed these steps, you will get FASTag within a few hours and it will be activated. There are many other ways to get FASTag, but it is one of the convenient options that you can look after.

FASTag Customer Care

There are two ways to contact the customer support of FASTag. Both options are :

Toll-Free number

Call at 1800-210-0104

Contact FASTag (Charges apply)

Call at 1860-267-0104

Fastag - frequently asked questions

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